Our GuaranteeIf for any reason at all, you are not totally satisfied with your purchase, any item may be returned in its original condition for a refund within 30 days of purchase. Shipping charges, if any, cannot be refunded. Returns must be sent insured, properly packed, and with freight prepaid. No CODs.
ReturnsShould you need to return something, Please click to Contact Us prior to sending it back.
Shipping charges, if any, cannot be refunded. Returns must be sent insured, properly packed, and with freight prepaid. No CODs.
Upon receiving your returned item in original condition, your refund will be processed.
Please email [email protected] or telephone 1-800-504-4656 prior to making any returns.
FREE Shipping - How Does it Work?It's simple ... there are no codes to enter. At checkout just select the option for free shipping in the United States.
That includes the 48 contiguous US States. Sorry, it excludes Alaska, Hawaii, US Military Addresses, US Virgin Islands, Puerto Rico, and Guam due to much higher shipping costs. If you are placing an order for multiple baskets, please contact us for a shipping quote.
We will choose our best ground shipping option for you - UPS, UPS SurePost or US Postal.
What are your hours of operation? For phone calls and email, we are normally open Monday through Friday from 10AM to 3PM MST (Mountain Standard Time - 2 hours behind EST and 1 hour ahead of PST).
Our store hours at 1714 Eubank Blvd NE, Albuquerque, NM are Monday through Friday from 10AM to 3PM MST. We are open by appointment only.
If you have any questions regarding your orders, or we can assist in any way, please click to Contact Us.
How fast will my order be shipped? We are normally able to ship orders the same business day that you order, or by the next business day. Every item you see on the website is in stock and ready to ship.
Please view our Shipping Information page for more information on delivery times.
Do you ship to other countries?
Due to complexities with international shipping, we normally do not ship outside of the US and Canada. If you would like to place a larger order to be shipped to any other country, please Contact Us for guidance, custom quotation, and special handling of your order.
What size is it? Please be sure to look at the detail page on each item. When you are seeing the list view of smaller pictures, click on any picture or name to view the larger picture as well as additional dimensions and information about each item.
If you have any question regarding sizes prior to your order, please click to Contact Us.
What color is it? Please know that shades of colors are difficult to display consistently due to the different types of computers, tablets, operating systems and web browser software. We have invested in high quality photography equipment and apply our 35+ years of photography experience in order to portray the colors as accurately as possible.
If you have any question regarding colors prior to your order, please click to Contact Us.
Other questions We love to hear from you, if you have any other questions prior to placing your order, please click to Contact Us.
We may use your email address to contact you with special promotions, invitations, news and updates related to Baskets of Africa.